Contact Us

Contact Info

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Address

123 Wall Street, New York / NY

Phone Number

(800) 123-4567

E-mail Address

porto@portotheme.com

Working Days/Hours

Mon - Sun / 9:00AM - 8:00PM

Send Us a Message




    Frequently Asked Questions

    We’re sad to hear that, we’re truly sorry if we’ve missed helping you out on time. All you must send us an email to our customer support email ID and we will do our best to provide support, resolve any issues you might have, and support you until you are fully satisfied.

    In case if you have any queries, please send us an email to our customer support email ID and our support executive will reach out and solve your queries and support you until you are fully satisfied.

    No, we do not provide refunds for any orders once they are shipped from our warehouse. However, you can exchange it within 7 days of receiving the product, with anything else available on our website, just get in touch with customer support email ID and we’ll work it out.

    Yes, you will be able to cancel it directly from our website until it is shipped from our warehouse. This usually happens around 48 hours [does not include weekends & holidays, shipping will only begin only 1-2 days after you place your order. You cannot cancel it once it is shipped.

    All the orders will be delivered through Supply Chain or through reputed courier service providers.

    If you identify a defect in your product, just send us a mail with clear images and videos of the defective product you received along with your Order ID over customer support email ID within 24 hours of receiving your order.

    Yes, we ship nationwide orders all over India.

    Contact our customer support team immediately upon noticing the incorrect items.