Contact Info
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Address
123 Wall Street, New York / NY
Phone Number
(800) 123-4567
E-mail Address
porto@portotheme.com
Working Days/Hours
Mon - Sun / 9:00AM - 8:00PM
Send Us a Message
Frequently Asked Questions
I am not happy with your services. What should I do?
chennaideals2024-02-22T10:23:46+00:00We’re sad to hear that, we’re truly sorry if we’ve missed helping you out on time. All you must send us an email to our customer support email ID and we will do our best to provide support, resolve any issues you might have, and support you until you are fully satisfied.
How Should I Contact you if I Have Any Queries?
chennaideals2024-02-22T10:23:38+00:00In case if you have any queries, please send us an email to our customer support email ID and our support executive will reach out and solve your queries and support you until you are fully satisfied.
Can I return the product once received and get a refund for the same?
chennaideals2024-02-22T10:23:33+00:00No, we do not provide refunds for any orders once they are shipped from our warehouse. However, you can exchange it within 7 days of receiving the product, with anything else available on our website, just get in touch with customer support email ID and we’ll work it out.
Can I cancel my order after placing it online?
chennaideals2024-02-22T10:23:29+00:00Yes, you will be able to cancel it directly from our website until it is shipped from our warehouse. This usually happens around 48 hours [does not include weekends & holidays, shipping will only begin only 1-2 days after you place your order. You cannot cancel it once it is shipped.
What shipping methods are available?
chennaideals2024-02-22T09:53:58+00:00All the orders will be delivered through Supply Chain or through reputed courier service providers.
What if the product has a defect?
chennaideals2024-02-22T09:53:55+00:00If you identify a defect in your product, just send us a mail with clear images and videos of the defective product you received along with your Order ID over customer support email ID within 24 hours of receiving your order.
Do you deliver pan-India, I live in a small town, can layers deliver to me?
chennaideals2024-02-22T09:53:51+00:00Yes, we ship nationwide orders all over India.
What if I receive an incorrect order?
chennaideals2024-02-22T09:46:36+00:00Contact our customer support team immediately upon noticing the incorrect items.